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Refund Policy

Last update: September 17, 2025

How to request a refund?

  • Contact official support via email at [email protected]
  • Provide your user ID, registered email, proof of payment, and reason for the request.

You may request a refund when:

  • You are charged twice for the same service.
  • You are unable to use the service due to technical issues with Wplace lasting more than 24 hours.
  • You have not used the services within 7 calendar days after purchase.

Refunds will not be granted when:

  • More than 7 days have passed since the purchase.
  • Cancellation occurs after the services have been used.
  • There is a violation of the terms of use, especially in cases of account ban.
  • There are issues related to card usage, such as:
    • Loss, theft, or robbery of the card;
    • Unauthorized use by third parties;
    • Disputes over purchases made by unauthorized users, when it is not possible to prove a system failure.
  • In these cases, the cardholder must contact the financial institution directly to take appropriate actions, such as blocking the card, disputing charges, and requesting a reversal, according to the bank or card operator's rules.
  • Refunds will only be considered in situations where a technical failure of the platform's system is proven.

Deadlines:

  • Wplace will respond within 10 business days.
  • The refund will be processed using the same payment method and will occur within 7 to 30 days.